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FAQs
Let us clarify
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Location
We are conveniently located in Friendship Terrace, in the Warrens area (through the same gap as the Manor Lodge Complex)
Placing an Order
How do I place a booking with Summit Media and Event Rentals?
Place an order by visiting our online shop. Select the pickup and return dates first, then choose from the available equipment. Note that the “check availability” feature on the product pages/quick preview is only to visually show the available dates. You must select your pickup and return date and time on the rentals pages, or at the cart level.
How do I cancel a booking with Summit Media and Event Rentals?
Send us an email to [email protected] or call +1-246-416-1234 along with your order #.
Can I pay with credit card or a bank account?
Yes, you can pay by direct bank transfer, or with cash /credit card on pick-up. For online bank transfers, the banking info will be on your invoice.
Weekend Rentals Recommendations
Here is what we recommend as the most cost efficient approach to your weekend rentals.
If your project is on Saturday morning.
If the project is early Saturday morning and not too long in duration, you can collect Friday evening and return Saturday by close of business 12pm (whichever is earlier). Alternatively if you anticipate more time will be needed, you can pickup on Friday and return on Monday at the corresponding pickup time, therefore getting three full days at the two-day rental rate.
Your cart will automatically reflect the correct price.
If your project is on Saturday evening.
You can collect Saturday morning and return on Monday by the corresponding pickup time and it will be billed at just a 1-day rental.
Your cart will automatically reflect the correct price.
If you project is on Sunday.
You can collect on Saturday morning between opening and closing and you will get the rental up to the corresponding collection time on Monday at a 1-day rate despite the two day period.
Your cart will automatically reflect the correct price.
Managing My Account
How do I create my account?
During checkout, you are required to create an account. This not only minimises the instances of automated bots making equipment unavailable, but also allows us to complete your in-person collection more swiftly.
How do I cancel my account?
To remove your account, please send an email to [email protected] with subject “Account Removal Request” from the same email attached to your account.
Discounts & Promotions
Discounts
Do you offer student discounts?
We offer student discounts of 15%. A valid Student ID must be presented upon collection.